RETURNS

Returns may be accepted within 14 days of receiving your order, provided the item is unused, in its original condition, has not been fitted, modified, or damaged, and is returned with proof of purchase.

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order. We may request photos to assess the issue.

When will I receive my refund?

We aim to refund you for returned items as quickly as possible, so we ask that you keep an eye on your account for when the refund comes through.

In the unlikely event that you don't receive your refund within 14 working days for Australia and New Zealand orders or 30 days for international orders, of posting your parcel to us, please get in touch with our Customer Service Team and we will endeavour to get back to you within 48hrs. Please note timeframes can be longer during promotional periods.

If you have returned your items via a tracked courier service, please track your item before contacting Customer Service to be sure that your item has been received by us.

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer laws.