CUSTOMER CARE

WARRANTY POLICY

We stand behind the products we supply. Warranty periods and conditions may vary depending on the product and manufacturer.

WHAT’S COVERED

Products found to have a genuine manufacturing or material defect within the applicable warranty period.

WHAT’S NOT COVERED

Normal wear and tear, incorrect installation, misuse, accidents, neglect, unauthorised modifications or damage caused after purchase.

MAKING A CLAIM

Contact us with your order details, proof of purchase, photos and a description of the issue. We’ll review your claim and advise the next steps.

Nothing in this policy limits any rights you may have under the New Zealand Consumer Guarantees Act 1993.